Reporting Child Abuse:

Although club officials and others who work and volunteer in sport are not mandatory reporters, in the event that a child discloses an incident involving physical or sexual abuse it is important that this is reported immediately to your Club or Association MPIO, Football NSW MPIO (02) 8814 4402 or to FACS Helpline on 132 111 or to the Police Assistance Line on 131 444.
If a child is at immediate risk of serious harm call NSW Police by dialing triple zero (000).
Reports of child abuse or neglect or concerns for child welfare can also be reported to the NSW Family & Community Services (FACS) Child Protection Helpline on phone 132 111 (24hr helpline) or visit the Family & Community Services website.

Complaint by a Child:

Where a complaint is made directly by a child to a coach, manager or club official then the complaint should be noted and reported to the club MPIO or an appropriate club official. A complaint by a child, whether verbal or in writing, should never be ignored or disregarded. Matters reported relating to a risk of serious harm to a child must be reported to the Association or Football NSW or to FACS or Police as a matter of urgency.

Complaint on behalf of a child:

If making a complaint on behalf of a child, depending on the child’s age (particularly if a teenager) and depending on the nature of the complaint, it may be beneficial to ask how the child feels about you making a complaint or what they would prefer to happen. It is also a good idea to clarify any details with the child and discuss any concerns they may have. This will also ensure that you have all of the facts before considering further steps. This is important particularly if you were not present and did not witness the occurrence yourself or if you are relying on hearsay or second hand information.